a9piso Privacy Policy – How Your Personal Data Is Collected and Protected

When you register an account on a9piso, we collect personal information such as your full name, date of birth, email address, and contact number. This information is required to verify your identity, process transactions in Philippine pesos (₱ PHP), and comply with applicable regulations in the Philippines. We also collect information related to your activity on the platform, including login times, game history, deposit and withdrawal records, and device identifiers. This operational data helps us maintain platform security, detect suspicious activity, and improve your overall experience. In some cases, we may request additional documentation to verify your identity or the source of funds you use on the platform, particularly when required by law or internal compliance procedures. All information collected is stored securely and handled in accordance with the Data Privacy Act of 2012 of the Philippines. You are entitled to know exactly what data we hold about you, and you may request a copy at any time through our support team.

The personal data you provide is used primarily to operate your account, process deposits and withdrawals in ₱ PHP, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Your activity data helps us personalise your experience on the platform, such as surfacing games and promotions that are relevant to your interests as a player in the Philippines. We may also use aggregated, anonymised data to improve our platform features, analyse usage trends, and make informed decisions about the services we offer to Filipino players. a9piso does not sell your personal data to third parties, and we do not use your information for purposes beyond what is described in this policy without your explicit consent. If we need to use your data for a new purpose, we will notify you in advance and, where required, seek your permission before proceeding.

a9piso may share limited personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors that handle ₱ PHP transactions and identity verification partners that help us confirm the identity of registered players. These providers are contractually bound to handle your data securely and are not permitted to use it for any purpose other than the specific service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by law, court order, or official regulatory request. In such cases, we will only share the minimum information necessary to satisfy the legal obligation. We do not share your data with advertising networks or social media platforms for targeting purposes. Any third party that receives your data from a9piso is required to maintain standards of data protection consistent with the Philippines Data Privacy Act of 2012.

a9piso implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and financial information remain protected during every session. Access to personal data within our systems is restricted to authorised personnel only, and all staff who handle player data are required to follow strict confidentiality procedures. We regularly review and update our security practices to address evolving threats and maintain compliance with applicable data protection laws in the Philippines. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. You can also help protect your account by using a strong, unique password and enabling any available two-factor authentication options on your a9piso account.

Under the Philippines Data Privacy Act of 2012, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask for the deletion of your data subject to certain legal conditions. You may also object to the processing of your data for specific purposes, such as direct marketing communications, and we will honour that request promptly. If you wish to obtain a copy of your personal data in a portable, readable format, you may submit a data portability request through our support team. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you believe that your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. All rights requests should be submitted by contacting our support team using the details available in your account dashboard.

a9piso uses essential cookies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or desktop browser. These functional cookies are strictly necessary for the operation of the platform and cannot be disabled without affecting your ability to use core features. We may also use analytical cookies to understand how players interact with different parts of the platform, which helps us identify areas for improvement and optimise the overall experience for Filipino users. We do not use third-party advertising cookies or behavioural tracking technologies that would share your browsing activity with external marketing networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your access to some platform features. For further information on how cookies are used, please refer to the FAQ section or contact our support team directly.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Transaction records, identity verification documents, and account history may be retained for a minimum of five years following account closure, in line with anti-money laundering regulations and financial record-keeping requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account before the legal retention period has ended, we will cease processing your data for marketing and profiling purposes immediately, but we may be required to retain certain records for compliance reasons. You will be informed of any such retention requirements at the time of your request. Our data retention practices are reviewed periodically to ensure they remain proportionate and consistent with both the letter and spirit of the Philippines Data Privacy Act.